Your privacy matters to us. This page explains exactly what personal information ph69 collects from Filipino players, how we use it, and the steps we take to keep it safe. Please read this policy before creating your account.
When you register an account on ph69, we collect the personal details you submit in the sign-up form, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment details — such as your GCash-linked mobile number or bank account information — when you make a deposit or request a withdrawal. If you contact our support team, we retain the content of those communications to help resolve your query and improve our service. Identity verification documents, such as a government-issued ID, may be requested to comply with Philippine regulations and to confirm that you meet the minimum age requirement of 21 years. All information you provide is stored securely and used only for the purposes described in this policy. You are responsible for ensuring that the details you submit are accurate and up to date.
When you access ph69 through a browser or mobile device, we automatically collect certain technical information to keep the platform running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We also record timestamps of logins, bet placements, and transaction events to maintain an accurate account history and to detect any unusual activity that could indicate fraud or unauthorised access. Session data helps us understand how Filipino players navigate the platform so we can improve the mobile experience and fix any usability issues quickly. This technical data is not sold to third parties and is retained only for as long as necessary to fulfil the purposes described here. You can review your account activity at any time by logging in to your ph69 account.
ph69 uses the personal information we collect to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and sports betting services you signed up for. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Your data also helps us verify your identity, prevent fraud, and comply with applicable Philippine laws and licensing requirements. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players — this data cannot be used to identify you personally. If you have opted in to marketing communications, we may send you relevant promotions or platform news; you can withdraw this consent at any time by contacting [email protected]. We do not use your personal data to make automated decisions that produce significant legal effects without human review.
ph69 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — for example, payment processors that handle GCash and bank transfer transactions, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy standards. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or to protect the rights and safety of ph69 and its players. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change. We will never share your data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
ph69 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view your information, and regular security reviews of our systems and processes. Despite these precautions, no online platform can guarantee absolute security, and you play an important role by keeping your account password confidential and logging out after each session on shared devices. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, it is securely deleted or anonymised in line with our internal data retention schedule. If you have concerns about the security of your account, please contact us immediately at [email protected].
As a player based in the Philippines, you have the right to access the personal data that ph69 holds about you, and to request a copy of that information at any time by writing to [email protected]. You may also ask us to correct any inaccurate or incomplete data on your account, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a deletion request; please note that we may be required to retain certain records to comply with Philippine legal and regulatory obligations even after your account is closed. You have the right to object to or restrict the processing of your data in certain circumstances, and to withdraw any consent you have previously given for marketing communications without affecting the lawfulness of processing carried out before withdrawal. If you believe that ph69 has not handled your personal data in accordance with this policy or applicable law, you have the right to lodge a complaint with the relevant Philippine data protection authority. We take all privacy concerns seriously and will respond to your enquiry within a reasonable timeframe.
If you have any questions about how ph69 handles your personal data, or if you would like to exercise any of your rights, reach out to us at [email protected] or visit our FAQ page for more guidance.